Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 business days of processing and production time for your order to ship out.
U.S orders will be shipped via UPS USPS & FedEx depending on the fulfillment center the product is from.
- Average transit times to the United States: 2 - 5 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email Support@bundalooproducts.com. All you need to do is send us an email with the subject line "CANCEL ORDER".
Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Support@bundalooproducts.com. If the address is wrong, we can correct this within 24 hours.
Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge or we will send you a refund.
Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at Support@bundalooproducts.com and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) contact you to correct it.
Q: I ordered 2+ items, but only received one... where's my order?We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)